American Airlines has been in the news a lot recently because of the cancellation of thousands of flights due to mechanical troubles. What has been interesting is watching how AA have approached this PR nightmare. AA first step in conjunction with its PR agency of record, Weber Shandwick, was to immediately initiate a major [...]
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Well, I guess it had to happen sooner or later.For the first time, Seth Godin is releasing a new book, and I won??™t be buying it.You??™d think that a shameless Seth fanboy like me wouldn’t be able to pass up the purchase. But it’s not happening this time.Why? Because for the first time, I got [...]
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Heather Dougherty at Hitwise had an interesting post last week about people are spending more time on video web sites and search engines and social networks are now accounting for an equal share of referred traffic to these sites.What I found most interesting was this graphic about the demographics of the YouTube audience.Video web sites [...]
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American Airlines has been in the news a lot recently because of the cancellation of thousands of flights due to mechanical troubles.? What has been interesting is watching how AA have approached this PR nightmare. AA first step in conjunction with its PR agency of record, Weber Shandwick, was to immediately initiate a major crisis-communications [...]
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A just released survey, conducted with Compass Partners LLC, illustrates several surprising new trends in social media, specifically that 36.2 million women in the U.S write and? read blogs every week and approximately half consider blogs a “highly reliable” or “very reliable” source of information and advice.The 36.2 million women who actively participate in the [...]
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The International Herald Tribune had an interesting article recently about the new wave of Silicon Valley companies who are focused on putting the social back into social networks.The IHT had this interesting description of social networks:Compared with other forms of human interaction, online social networking is really not all that social. People visit one another’s [...]
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So what happens when a blogger has a bad experience at your restaurant? Well if you are the Melting Pot in Burlington MA the answer is a top search engine results that does not paint a positive picture of your restaurant. Soxy lady (http://soxylady.blogspot.com/) visited the Melting Pot in Burlington MA and had a very [...]
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