Ballmer Wears Poker Face in Advance of Ultimatum Deadline

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Yahoo earnings? What Yahoo earnings? Steve Ballmer doesn??™t seem to care about no stinking Yahoo earnings. Or their Google Adwords test. Or their three year revenue projections. Or their talks with Time Warner. Or forming the OpenSocial Foundation with Google. Or planning to make IndexTools free (like Google analytics).

Ballmer wants Yahoo at $31 a share and that??™s that. He??™s talking tough, saying he??™ll go forward without a merger. But almost no one believes him. Analysts still think the bid will be raised to anywhere from $32 to $34-ish per share.

Which brings us to Jerry Yang. He??™s got a poker face too, according to the analysts. Yahoo has already said No to Microsoft??™s bid and then issued a reminder after Ballmer??™s eviction notice. But many think Yahoo will indeed go for the sale should the bid be increased.

Increase or no increase, Wall Street seems to want this deal to go through. Unlike Google, Yahoo??™s positive earnings were followed by loss on stocks on the Street. Though Google is a pesky reminder that Wall Street doesn??™t always know what it??™s talking about.

Culture clashes could cause huge problems for Ballmer??™s goal of giving Google a run for its money. And, this will be especially true if it turns out that there is no bluff to call.

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Could Google’s Webmaster Tools Hurt Startup Search Engines?

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Posted by randfish

For the years from 1998-2005, Google and webmasters were like nerds and dating - separated by an unwritten code that kept them far away from one another. With the exception of the occasional comment by GoogleGuy on the forums or Matt Cutts at an industry show, there was virtually no connection between the search giant and those who marketed sites and content via their medium.

In the summer of 2005, Google started its sitemaps program, which eventually evolved into Webmaster Central. Today, that organization comprises hundreds of individuals around the world, working on webmaster relations, webmaster problems and webmaster tools. It's the de facto model followed by Microsoft and Yahoo! and in many ways epitomizes the legitimacy that SEO has achieved from our darkest days as web outcasts.

However, there is one faction infuriated with what Google has built and desperate to stop the advancement of the Webmaster Central programs - in particular those portions that require site owners to verify their domains with Google. Who are they? Google's upstart competition. I won't talk specifically about the sources of these opinions, but they include more than a few of the major startup players in web search, as well as International engines and stealth-mode operators. What's the problem? I'll explain.

From the beginning of the web until about 2006, any company who wanted to build a web search engine had everything they needed at their disposal (at least, so long as they had the funds to make the effort happen). Despite the massive technical and financial requirements, nothing stood in the way of a creative group crawling and indexing the web, then using that data to construct an index and an algorithm to show results. It was all there on the Internet, just waiting to be fetched. Google changed that with the introduction of Sitemaps and the later growth of Webmaster Central.

Now, there's tons of data no startup engine could access without hacking Google's servers. Information like:

  • Sitemaps - The lifeblood of many sites' crawlability and accessibility as well as information about which canonicalization of URLs and even URL exclusion is now exclusively available to search engines that receive the sitemap. Even Yahoo! and Microsoft are severely disadvantaged, as webmasters are less likely to submit sitemaps to them.
  • Geo-targeting information - Google allows you to set geography and language for subdomains, subfolders, or entire sites inside the Webmaster Console, which is fantastic for websites and SEOs, but gives a clear competitive advantage over any player wishing to enter the search space.
  • Crawl Rate Control - For sites that want to allow faster crawling or those who require less heavy demand, crawl control is an option inside Webmaster Tools and another piece of information that benefits Google's control over site data.
  • Domain preference - Even though it's a simple thing, the ability to set a domain preference (url.com vs. www.url.com) gives Google a decided advantage.

Any piece of information that's submitted behind a verification protocol, rather than openly accessible by crawling, is going to hinder competition and help reinforce the market leader's domination. Suddenly, in the last two years, the barriers of entry to building an effective web-wide search engine have skyrocketed.

Caveat - I personally do not believe that Google built these tools with the goals of eliminating potential competition, and in fact am a huge fan of Webmaster Central, particularly the folks who work as analysts and evangelists to the webmaster community. However, it's certainly valuable to consider the effect a service like this has on the broader technology market, and how it fits in with Google's pledges of open-ness and "non-evil."

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Study: Search Plays Key Role in Brand Loyalty, Customer Care Research

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A new study about social media customer care had some interesting finds about how search factors into brand loyalty. While 59.1% of study participants use social media to vent about customer experience, 90% said search was valuable in finding information about customer care.

This data is among the initial findings of a new study conducted by the Society for New Communications Research entitled, ???Exploring the Link Between Customer Care and Brand Reputation in the Age of Social Media.???

???This study indicates that there is a growing group of highly desirable consumers using social media to research companies: 25- to 55-years old, college-educated, earning $100,000+ - a very powerful group in terms of buying behavior,??? said Dr. Ganim Nora Barnes, senior fellow, Society for New Communications Research. ???These most savvy and sought after consumers will not support companies with poor customer care reputations, and they will talk about all of this openly with others via multiple online vehicles. This research should serve as a wake-up call to companies: listen, respond, and improve.???

Customer care was a key determinant in brand loyalty.

??? 72.2% of respondents research companies??™ customer care online prior to purchasing products and services at least sometimes
??? 84% of respondents consider the quality of customer care at least sometimes in their decision to do business with a company
??? 74% choose companies/brands based on others??™ customer care experiences shared online
??? 84% of respondents consider the quality of customer care in their decision to do business with a company at least sometimes
??? 81% believe that blogs, online rating systems and discussion forums can give consumers a greater voice regarding customer care, but less than 33% believe that businesses take customers??™ opinions seriously

???With consumers increasingly using social media to share feedback on their care experiences, it has become increasingly difficult for businesses to ignore or hide from bad experiences,??? said Lynda Kate Smith, vice president, Care Business, Nuance Enterprise Division. ???As this research highlights, the consumer??™s voice is louder and travels further than ever before. One poor customer interaction can have a very significant impact on a public impression of a brand.???

If you want examples of how to do it right, look to Dell and Amazon. They were cited more frequently than any other company in using social media to respond to customer care issues. Breaking it down by industry, technology, retail, and travel companies were reported as doing it well, but utilities, health care, and insurance have some catching up to do in the brand loyalty department.

Related Reading:
Search Gains on Social Media in Share of Online Video Referrals
Don't Be Afraid of Social Media -- Your Customers Aren't
FriendFeed: The Search Engine for Conversations
Social Media Meets Local Search

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Google Launches Mobile Image Ads

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Google has announced the addition of images to their mobile ad service. They compare the ads to a smaller version of desktop web pages. The ads run on the mobile content network.

Only one image ad per mobile page will be displayed. Google says the ads will be great for branding and have shown solid clickthrough rates.

Google assured mobile users that the ads will be relevant and unobtrusive. Contextual targeting will be used to place the ads and they hope that only one ad per page will be acceptable to mobile web surfers.

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4 Ways to Hide Content From Google : And Google??™s Reaction

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Barry stumbled across a thread over at the Google Webmster Help Group and simplified all of the information from the thread in an easy to follow post at Search Engine Roundtable.JavaScript-Only Navigation: This tactic does not fool or confuse search engines, so it likely won’t hurt you in your rankings but from an “accessibility perspective.”CSS-Enhanced [...]

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Get Paid Links from the US Olympic Team

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So hey Google care to explain why this isn’t a paid link page? Any reason you haven’t dinged the page rank of this known link seller or cut off their ability to pass page rank or anchor text? Now I’m not daft enough to believe that any of those companies gave money with the primary [...]

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The Essentials of Search Engine Marketing

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Search marketing or search engine marketing (SEM) is all about harnessing the search engines for marketing purposes. For some, it's an obvious decision whether or not to use search marketing. Others need a little more convincing. But first, let's understand how it works...The major search engines - Google, Yahoo (a directory as well as a search engine) and MSN - generate "natural" or "organic" search results or listings, as well as sponsored (advertiser paid) listings, whenever someone perfo more...

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